How e-commerce can reduce cycle time, improve employees' empowerment and facilitate customer support

Is me again, thanks for viewing my blog. In this blog entry, I am going to share with you guys some information about e-commerce. As public knowledge, e-commerce has a lot of advantages to business and employment nowadays. Any organization which can master their e-commerce and fully utilize the function of it will automatically create a competitive advantage over its competitor.

Many people know that e-commerce can reduce cycle time, improve employees’ empowerment and facilitate customer support. However, did you guys know that how is it function in order to achieve those advantages?

By using e-commerce, an organization may reduce its cycle time to a very short period. How does it work? In traditional transaction, an organization may need to take time in travelling from a place to others in order to purchase or make an order. Besides travelling time, purchasing process also takes a lot of time to be completed. The user of e-commerce is more convenient than traditional trading; they can make an order in any time and any way. The ordering and purchasing process will automatically generated by the system in a few seconds. Thus, this will reduce the cycle time of an organization.

When an organization adopts e-commerce, their employees will become more empowered. To handle a rapid growth transaction from time to time and worldwide, traditional way to conduct such transaction is a bit difficult to do it well. The employees in such organization which adopt the e-commerce, will be given some power to manage those transactions without the supervised of high level manager. In other word, the empowerment of employees has been improved by this way.

A customer support is a very important function of an organization. With e-commerce, customer support may be facilitated through online. Customer can access to an organization to check what is the variable solution or alternative in making order or when facing any problem. By using the FAQ provided by the customer support, organization personnel will not receive the same problem facing by customer frequently. Customer will solve their problem through the alternative provided. So, it will result in facilitating customer support.

Lastly, I need to clarify that the above essay is just my personal opinion. I did not refer to any website or book. Anything which is incorrect, please give me some comment. Thanks!